Hardware Success Engineer - Onsite & Field Support

Xerox; Lexington (KY); On-site; USD 90,000 - 122,000; Full time

Job summary

Xerox in Lexington, Kentucky is seeking a Hardware Customer Success Engineer to support released products in production and customer environments. You will investigate issues with speed and collaborate with the Technical Support Center and product development teams to resolve challenges.

The ideal candidate has a Bachelor’s Degree in Electrical or Mechanical Engineering, understands manufacturing processes, and demonstrates strong documentation, organization, and communication skills.

Qualifications

• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering.
• Understanding of manufacturing process.
• Ability to create and understand Engineering technical documents.
• Excellent documentation and organization skills.
• Strong project management and teamwork skills.
• Effective oral and written communication skills.

Responsibilities

• Learn how to effectively make decisions with speed that will impact production.
• Work with the Technical Support Center (TSC) to resolve engineering challenges related to a customer’s use case.
• Interface with supplies, module, and technology teams.
• Analyze field and factory data to drive improvements to Xerox products.
• Expand awareness of Xerox’s business including sales/production volumes, costs, service, and supply chain.
• Strengthen engineering design skills by working within released product parameters.
• Gain knowledge of product performance in manufacturing and the field.
• Work with product development teams to improve future products.

Skills

Project management

Teamwork

Documentation

Communication

Engineering basics

Education

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Mechanical Engineering

Job description

Xerox in Lexington, Kentucky is seeking a Hardware Customer Success Engineer to support released products in production and customer environments. You will investigate issues with speed and collaborate with the Technical Support Center and product development teams to resolve challenges.

The ideal candidate has a Bachelor’s Degree in Electrical or Mechanical Engineering, understands manufacturing processes, and demonstrates strong documentation, organization, and communication skills.