Hardware Customer Success Engineer - Production

Xerox Corporation; Lexington (KY); On-site; USD 90,000 - 122,000; Full time

Job summary

Xerox Holdings Corporation in Lexington, Kentucky, on-site, is seeking a Hardware Customer Success Engineer to support released products in production and customer environments.

You will investigate production issues with speed, collaborate with the Technical Support Center, interface with multiple teams, analyze field and factory data, and contribute to product improvements; travel 1-2 times per year domestically and internationally.

Qualifications

• Bachelor's degree required in Electrical or Mechanical Engineering.
• Understanding of manufacturing processes.
• Ability to create and understand engineering documents.
• Strong documentation, organization, and teamwork.
• Excellent written and oral communication skills.

Responsibilities

• Learn to make fast decisions impacting production.
• Collaborate with Technical Support Center to resolve engineering challenges.
• Interface with supplies, module, and technology teams.
• Analyze field and factory data to improve Xerox products.
• Expand awareness of business including sales, production, costs, service, and supply chain.
• Develop engineering design skills within released product parameters.
• Support product development teams to improve future products.

Skills

Manufacturing process understanding

Engineering documentation

Project management

Effective communication

Education

Bachelor's Degree in Electrical or Mechanical Engineering

Job description

Xerox Holdings Corporation in Lexington, Kentucky, on-site, is seeking a Hardware Customer Success Engineer to support released products in production and customer environments.

You will investigate production issues with speed, collaborate with the Technical Support Center, interface with multiple teams, analyze field and factory data, and contribute to product improvements; travel 1-2 times per year domestically and internationally.