Field Service Technician

Xerox Corporation; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Xerox Corporation in New York is seeking professional field service technicians to delight our customers by ensuring devices work reliably and that service quality remains exceptional. You will use electro-mechanical skills to repair equipment, with Xerox providing training, and you will meet productivity goals while maintaining safety and high customer satisfaction.

This active role requires lifting up to 50 pounds, standing and driving for much of the day, and possessing a valid driver’s

Qualifications

• Electro-mechanical experience with multi-meter use and ability to read electrical schematics to troubleshoot systems.
• Strong time management skills and reliability; punctuality and dependability are valued.
• Valid driver’s license with current automobile insurance meeting company minimums and MV safety standards.
• Ability to lift up to 50 pounds, stand, walk, squat, bend, and drive for extended periods with safety as a priority.

Responsibilities

• Provide outstanding service to clients; ensure devices are working correctly and that customers receive top-notch service.
• Use electro-mechanical skills to repair devices; Xerox provides training and resources to learn the job.
• Achieve productivity goals, including calls per day, efficiency, and response time while minimizing parts costs.

Skills

Electro-mechanical experience

Time management

Reliability

Valid driver’s license

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers .

Primary Responsibilities:

• Provide outstanding service to our clients . It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times .
• Use electro-mechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals . This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC /Cable Internet technician, Electrician, Automotive Mechanic or Repai r.
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid Driver’s License, current automobile insurance coverage meeting company specific minimums and the ability to meet the companies motor vehicle safety standards.
• T his is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which ha ve set you up for success in the following categories:
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load , territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.