Hands-On Front Office Leader

Homewood Suites by Hilton® Minneapolis - Mall of America®; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Homewood Suites by Hilton Minneapolis Mall of America is seeking a hands-on Front Office Manager who thrives in a fast-paced hotel environment and enjoys leading teams on the front lines. The role involves supervising Front Desk shifts, coaching and developing staff, and partnering with the Breakfast team to ensure a welcoming guest experience while upholding Hilton brand standards.

You'll be responsible for staffing, scheduling, and training, while delivering outstanding guest service and

Qualifications

• 2+ years of hotel or hospitality leadership experience.
• Front Office or Front Desk leadership experience preferred.
• Hilton experience preferred.
• Experience with scheduling and labor management.
• Strong guest-service and problem-solving skills.
• Excellent communication, organization, and coaching abilities.
• Able to balance Front Desk shifts with management responsibilities, including weekends/holidays.

Responsibilities

• Lead Front Office team with hands-on, visible leadership.
• Recruit, train, coach, and develop Front Office staff.
• Create schedules and manage departmental labor.
• Ensure Front Desk procedures and Hilton brand standards are followed.
• Handle guest concerns and turn challenging situations into positive experiences.
• Maintain clear communication and accountability across shifts.
• Support Breakfast operations and coordinate with Breakfast team.
• Collaborate with General Manager on operational needs and reporting.

Skills

Guest service

Front Office leadership

Leadership

Coaching

Scheduling

Training

Communication

Problem solving

Staff development

Labor management

Job description

Homewood Suites by Hilton Minneapolis Mall of America is seeking a hands-on Front Office Manager who thrives in a fast-paced hotel environment and enjoys leading teams on the front lines. The role involves supervising Front Desk shifts, coaching and developing staff, and partnering with the Breakfast team to ensure a welcoming guest experience while upholding Hilton brand standards.

You'll be responsible for staffing, scheduling, and training, while delivering outstanding guest service and