Front Office Manager

Homewood Suites by Hilton® Minneapolis - Mall of America®; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Homewood Suites by Hilton Minneapolis Mall of America is seeking a hands-on Front Office Manager who thrives in a fast-paced hotel environment and enjoys leading teams on the front lines. The role involves supervising Front Desk shifts, coaching and developing staff, and partnering with the Breakfast team to ensure a welcoming guest experience while upholding Hilton brand standards.

You'll be responsible for staffing, scheduling, and training, while delivering outstanding guest service and

Qualifications

• 2+ years of hotel or hospitality leadership experience.
• Front Office or Front Desk leadership experience preferred.
• Hilton experience preferred.
• Experience with scheduling and labor management.
• Strong guest-service and problem-solving skills.
• Excellent communication, organization, and coaching abilities.
• Able to balance Front Desk shifts with management responsibilities, including weekends/holidays.

Responsibilities

• Lead Front Office team with hands-on, visible leadership.
• Recruit, train, coach, and develop Front Office staff.
• Create schedules and manage departmental labor.
• Ensure Front Desk procedures and Hilton brand standards are followed.
• Handle guest concerns and turn challenging situations into positive experiences.
• Maintain clear communication and accountability across shifts.
• Support Breakfast operations and coordinate with Breakfast team.
• Collaborate with General Manager on operational needs and reporting.

Skills

Guest service

Front Office leadership

Leadership

Coaching

Scheduling

Training

Communication

Problem solving

Staff development

Labor management

Job description

Homewood Suites by Hilton Minneapolis Mall of America is looking for a hands-on Front Office Manager who enjoys being part of the operation—not managing it from behind a desk.

This is an ideal opportunity for an experienced Front Desk Supervisor, Front Office Manager, or hospitality leader who loves working with guests, developing associates, solving problems, and creating a Front Office team that people want to be part of.

Our Front Office Manager regularly works scheduled Front Desk shifts while also providing leadership, coaching, scheduling, training, and administrative support.

You'll also partner with our Breakfast team to help ensure our complimentary breakfast operation is staffed, organized, welcoming, and delivering the experience our guests expect.

What You'll Do

Lead From the Front.

Homewood Suites by Hilton Minneapolis Mall of America is looking for a hands-on Front Office Manager who enjoys being part of the operation—not managing it from behind a desk.

This is an ideal opportunity for an experienced Front Desk Supervisor, Front Office Manager, or hospitality leader who loves working with guests, developing associates, solving problems, and creating a Front Office team that people want to be part of.

Our Front Office Manager regularly works scheduled Front Desk shifts while also providing leadership, coaching, scheduling, training, and administrative support.

You’ll also partner with our Breakfast team to help ensure our complimentary breakfast operation is staffed, organized, welcoming, and delivering the experience our guests expect.

Lead the Front Office

• Work scheduled Front Desk shifts as part of your regular workweek based on business and staffing needs.
• Lead Front Office associates through visible, hands‑on leadership.
• Recruit, train, coach, and develop Front Office team members.
• Create schedules and help manage departmental labor.
• Ensure Front Desk procedures and Hilton brand standards are consistently followed.
• Handle guest concerns and help turn challenging situations into positive experiences.
• Maintain strong communication and accountability across all Front Office shifts.
• Help create a team culture where associates feel supported, recognized, and responsible for their performance.

Support Breakfast Operations

Our complimentary breakfast is an important part of the Homewood Suites guest experience.

You’ll work closely with the Breakfast team to:

• Support staffing and scheduling.
• Help maintain service and presentation standards.
• Coach and support Breakfast associates.
• Monitor labor and departmental needs.
• Step in to support the operation when needed.
• Help create a welcoming start to our guests' day.

Support the General Manager

You’ll work closely with the General Manager and gain exposure to the broader operation of the hotel.

Responsibilities may include:

• Labor management and scheduling.
• Guest satisfaction and service recovery.
• Recruiting and onboarding.
• Departmental expense management.
• Operational reporting and follow-up.
• Hotel safety, security, and brand standards.
• Supporting hotel operations when the General Manager is unavailable.

This role provides an opportunity to continue developing your hotel leadership skills while remaining closely connected to the guests and associates you lead.

Who We're Looking For

You may be a great fit if you:

• Genuinely enjoy working Front Desk and interacting with guests.
• Believe managers should be visible and accessible to their teams.
• Enjoy coaching people and helping associates become better at what they do.
• Can hold people accountable while maintaining strong working relationships.
• Are organized enough to balance Front Desk shifts with management responsibilities.
• Stay calm when the hotel gets busy.
• Notice problems and take ownership of solving them.
• Are willing to help outside your primary department when the operation needs you.
• Want to continue growing as a hotel leader.

Preferred Experience

• 2+ years of hotel or hospitality leadership experience.
• Front Office or Front Desk leadership experience strongly preferred.
• Hilton experience strongly preferred.
• Experience with scheduling and labor management.
• Strong guest-service and problem-solving skills.
• Strong communication, organization, and coaching abilities.
• Ability to work a flexible schedule, including weekends and holidays as business needs require.

Why Join Us?

You’ll join a hotel where leadership is expected to be present, involved, and connected to the team.

You’ll have the opportunity to take real ownership of the Front Office, develop associates, influence the guest experience, support another important guest‑facing department, and work closely with the General Manager while continuing to develop your own leadership skills.

If you're a hospitality leader who would rather lead beside your team than manage from an office, we’d like to meet you.

• Lead Today. Learn Tomorrow. Grow Into the Future.