Evening Front Desk & Guest Services Associate

Hampton by Hilton; Lino Lakes (MN); On-site; USD 30,000 - 38,000; Full time

Job summary

Hampton by Hilton in Minnesota is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and handle reservations with accuracy. This on-site role requires clear communication and a calm, professional demeanor to ensure a smooth guest experience.

You will coordinate with housekeeping and other departments, process payments, and promote Hilton Honors benefits. Flexible scheduling including weekends and evenings is often required at a busy hotel.

Qualifications

• Strong communication and interpersonal skills required.
• Basic computer skills and ability to learn hotel PMS.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to handle difficult situations professionally and calmly.
• Dependable, punctual and positive attitude.
• Flexible schedules including weekends and holidays.

Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, cancellations, room changes, and extensions.
• Answer incoming phone calls and respond to guest inquiries promptly.
• Handle guest concerns and resolve issues, escalating to management when necessary.
• Accurately process credit cards and other payment transactions.
• Verify guest information and maintain accurate reservation records.
• Assign guest rooms while maximizing occupancy and following hotel procedures.
• Communicate effectively with housekeeping, maintenance, and other departments regarding guest needs and room status.
• Maintain knowledge of hotel services, amenities, local attractions, and Hilton Honors benefits.
• Promote Hilton Honors enrollment and hotel amenities when appropriate.
• Monitor lobby activity to help ensure the safety and security of guests and team members.
• Keep the front desk, lobby, and public areas clean, organized, and welcoming.
• Follow all Hampton Inn & Suites, Hilton, and hotel policies, procedures, and brand standards.
• Assist with laundry, breakfast, or other hotel duties as needed during busy periods.
• Perform additional duties as assigned by management.

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service mindset

Punctuality

Flexibility

Tools

Hotel PMS software

Job description

Hampton by Hilton in Minnesota is seeking a friendly Front Desk Agent to welcome guests, check them in and out, and handle reservations with accuracy. This on-site role requires clear communication and a calm, professional demeanor to ensure a smooth guest experience.

You will coordinate with housekeeping and other departments, process payments, and promote Hilton Honors benefits. Flexible scheduling including weekends and evenings is often required at a busy hotel.