Front Office & Guest Experience Leader

Remington Hotels; BLOOMINGTON (MN); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

401k

Paid Time Off

Job summary

The Hilton Minneapolis Airport in Bloomington, MN is seeking a Front Office Manager to lead the front desk team and ensure top-tier guest service. You will oversee staffing, training, and scheduling for front desk, guest services, and PBX operations.

You will resolve guest issues, supervise daily operations, and manage MICROS transactions to ensure smooth check-in and check-out processes. This role offers competitive pay and benefits.

Qualifications

• Experience in guest relations and front office management.
• Ability to recruit, supervise and schedule front desk staff.
• Experience handling guest issues and problem solving.
• Proficiency with MICROS or similar front office software.

Responsibilities

• Anticipate guest needs and maintain positive guest relations through check-in/out.
• Ensure proper staffing levels and supervise front desk teams.
• Resolve guest complaints and oversee resolution process.
• Operate MICROS system for daily front office transactions.

Skills

Guest relations

Staff management

Micros system

Problem solving

Tools

MICROS system

Job description

Front Office Manager/Hilton Minneapolis Airport

#26-823

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Location Description

3800 American Blvd East, Bloomington, Minnesota 55425

Hilton Minneapolis/St. Paul Airport hotel offers complimentary transportation to and from Minneapolis St. Paul International airport. We are in a prime location near Bloomington, MN attractions and the Light Rail to downtown Minneapolis.

You'll appreciate our natural surroundings such as the Minnesota Valley National Wildlife Refuge as well as our spacious rooms, modern accommodations and world-class customer service.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Salary range for this position starts at (based on experience):$65,000- $75,000.Full Time Associates at the Hilton Minneapolis Airport are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Hilton Minneapolis Airport reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Location

Minneapolis Hilton-MNH

Requirements

What we are looking for

• High work ethic, self-initiative, independent judgment
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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