Front Office & Guest Experience Leader

Hotel Yountville; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

401k

Paid Time Off

Job summary

The Hilton Minneapolis Airport in Bloomington, MN is seeking a Front Office Manager to lead the front desk team and ensure top-tier guest service. You will oversee staffing, training, and scheduling for front desk, guest services, and PBX operations.

You will resolve guest issues, supervise daily operations, and manage MICROS transactions to ensure smooth check-in and check-out processes. This role offers competitive pay and benefits.

Qualifications

• Experience in guest relations and front office management.
• Ability to recruit, supervise and schedule front desk staff.
• Experience handling guest issues and problem solving.
• Proficiency with MICROS or similar front office software.

Responsibilities

• Anticipate guest needs and maintain positive guest relations through check-in/out.
• Ensure proper staffing levels and supervise front desk teams.
• Resolve guest complaints and oversee resolution process.
• Operate MICROS system for daily front office transactions.

Skills

Guest relations

Staff management

Micros system

Problem solving

Tools

MICROS system

Job description

The Hilton Minneapolis Airport in Bloomington, MN is seeking a Front Office Manager to lead the front desk team and ensure top-tier guest service. You will oversee staffing, training, and scheduling for front desk, guest services, and PBX operations.

You will resolve guest issues, supervise daily operations, and manage MICROS transactions to ensure smooth check-in and check-out processes. This role offers competitive pay and benefits.