Front Office Manager - Guest Experience Leader

Hotel Yountville; Minnetonka, Northern (MN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Sheraton Minneapolis West in Minnetonka is seeking a Front Office Manager to lead the front desk team, ensure smooth check-in/out, and deliver outstanding guest service. You will supervise staffing, training, and scheduling while maintaining a welcoming atmosphere and high standards.

Key duties include managing MICROS front office operations, resolving guest concerns promptly, and collaborating with other departments to ensure a memorable stay for all guests.

Qualifications

• Experience in hospitality frontline operations.
• Strong guest service orientation.
• Excellent communication and leadership skills.

Responsibilities

• Greet and check guests in/out professionally.
• Oversee staffing and training of front desk staff.
• Resolve guest complaints and ensure satisfaction.
• Manage MICROS front office transactions.

Skills

Guest relations

Staff management

Communication

Tools

MICROS system

Job description

Sheraton Minneapolis West in Minnetonka is seeking a Front Office Manager to lead the front desk team, ensure smooth check-in/out, and deliver outstanding guest service. You will supervise staffing, training, and scheduling while maintaining a welcoming atmosphere and high standards.

Key duties include managing MICROS front office operations, resolving guest concerns promptly, and collaborating with other departments to ensure a memorable stay for all guests.