Front Office Supervisor & Manager on Duty

DoubleTree Minneapolis Park Place; Minneapolis (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) including 401(k) match

Paid Time Off

Employee Discount

Job summary

DoubleTree Minneapolis Park Place is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations in Minneapolis, MN. You will supervise, train, coach, and assist with check-ins, billing, reservations, and guest inquiries, while acting as a leader on duty when assigned.

This role requires at least 2 years of customer service and hotel front desk experience, plus supervisory skills and a high school diploma.

Qualifications

• Minimum 2 years of customer service experience required.
• Hotel front desk experience required.
• Previous supervisory experience required.

Responsibilities

• Supervise and train front desk staff to maintain high performance.
• Assist with check-ins/check-outs, reservations, guest billing questions, and room assignments.
• Oversee PBX operations and answer guest inquiries; assist bell staff and night audit as needed.

Skills

Customer service

Front desk operations

Supervisory skills

Cash handling

Communication

Team coaching

Education

High school diploma

Bachelor's degree preferred

Job description

DoubleTree Minneapolis Park Place is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations in Minneapolis, MN. You will supervise, train, coach, and assist with check-ins, billing, reservations, and guest inquiries, while acting as a leader on duty when assigned.

This role requires at least 2 years of customer service and hotel front desk experience, plus supervisory skills and a high school diploma.