Front Office Manager - Guest Experience & Ops

Homewood Suites by Hilton; Carle Place (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Homewood Suites by Hilton in Carle Place, NY is seeking an experienced Front Office Manager to oversee the front desk and guest services, lead a team, and uphold brand standards.

You will manage scheduling, training, check-ins/outs, billing accuracy, and guest issue resolution while partnering with housekeeping, engineering, and leadership to maintain a welcoming, efficient environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.

Skills

communication

leadership

problem solving

organization

detail oriented

multitasking

hospitality

guest service

Tools

Hotel systems

Reporting tools

Front office processes

Job description

Homewood Suites by Hilton in Carle Place, NY is seeking an experienced Front Office Manager to oversee the front desk and guest services, lead a team, and uphold brand standards.

You will manage scheduling, training, check-ins/outs, billing accuracy, and guest issue resolution while partnering with housekeeping, engineering, and leadership to maintain a welcoming, efficient environment.