Front Office Leader: Elevate Guest Experience & Team Growth

Marcus Hotels & Resorts; Madison (WI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free meals

Room discounts

Employee parking or transit benefits

Movie coupons

Paid time off

Medical, dental, and vision insurance

401k with employer match

Career growth opportunities

Early wage access

Job summary

The Hilton Madison Monona Terrace, part of Marcus Hotels & Resorts, is seeking a Front Office Manager to oversee Night Audit, Concierge, and Front Desk operations in downtown Madison. You will ensure profitability, control costs, uphold quality standards and create a welcoming atmosphere for guests and associates.

Lead, coach, and develop a high-performing Front Office team; manage hiring, training, scheduling, and performance; and drive guest satisfaction while ensuring brand compliance and

Qualifications

• 2+ years of leadership, supervisory or management experience in Front Office or hotel operations.
• Knowledge of Hilton systems and hotel PMS is preferred.
• Ability to read, write, speak and understand English to communicate with guests and associates.
• Strong organizational skills and ability to multitask and meet deadlines.

Responsibilities

• Lead, coach, and motivate Front Office associates while fostering a positive team culture.
• Oversee hiring, training, scheduling, performance management, and staffing levels.
• Develop and implement training programs to support associate growth and operational excellence.
• Manage reservations, front office systems, inventory, scheduling and department budgets to maximize revenue.
• Drive guest satisfaction by monitoring service scores and resolving guest concerns promptly.
• Communicate effectively with guests and team members, providing guidance and updates.
• Implement corporate programs and standards, including Hilton Honors and brand compliance.
• Conduct daily operations oversight, pre-shift meetings, room inspections, and cross-department collaboration.
• Perform other duties as assigned.

Skills

Leadership

Front Office Operations

PMS knowledge

English proficiency

Budget management

Tools

Hilton systems

PMS

Job description

The Hilton Madison Monona Terrace, part of Marcus Hotels & Resorts, is seeking a Front Office Manager to oversee Night Audit, Concierge, and Front Desk operations in downtown Madison. You will ensure profitability, control costs, uphold quality standards and create a welcoming atmosphere for guests and associates.

Lead, coach, and develop a high-performing Front Office team; manage hiring, training, scheduling, and performance; and drive guest satisfaction while ensuring brand compliance and