Hands-On Desktop & End-User Support Technician

HRS Talent Solutions; Bridgeport (CT); On-site; USD 42,000 - 50,000; Full time

Job summary

HRS Talent Solutions is seeking a Desktop and End User Support Technician in Connecticut. The role focuses on resolving workstation connectivity and application issues at the employer’s site, documenting findings for escalation, and preparing devices for employees.

The position emphasizes practical technical ability and patient communication with users who may be unfamiliar with technical terminology, aiming to restore normal work quickly.

Qualifications

• Practical technical ability and patient communication with non-technical users.
• Ability to troubleshoot common PC and peripheral problems.
• Experience documenting steps and escalating issues when needed.

Responsibilities

• Investigate issues at the user’s workstation and explain findings.
• Record symptoms, steps taken, and current status for escalation.
• Prepare workstations and peripherals for new employees or repairs.

Skills

Troubleshooting

Communication

Documentation

Education

Relevant schooling or certifications

Tools

Ticketing software

Remote diagnostic tools

Job description

HRS Talent Solutions is seeking a Desktop and End User Support Technician in Connecticut. The role focuses on resolving workstation connectivity and application issues at the employer’s site, documenting findings for escalation, and preparing devices for employees.

The position emphasizes practical technical ability and patient communication with users who may be unfamiliar with technical terminology, aiming to restore normal work quickly.