Technical Field Support Analyst: End‑User IT & Hardware

Keystone Human Services; Southington (CT); Hybrid; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401(k) with company match

Paid time off

Tuition reimbursement

Student loan forgiveness program

Wellness programs

Zusammenfassung

Keystone Human Services is seeking a full-time Technical Field Support Analyst to join our Information Technology team in Southington, CT. You will provide responsive technical support to employees, troubleshoot hardware/software/network issues, and manage service requests from start to finish.

You will document actions in the ticket system, assist with AD accounts, coordinate hardware and image creation, and collaborate with cross-functional partners while following policies.

Qualifikationen

• Three years of help desk experience or a Bachelor’s degree with at least one year in a help desk role.
• Proven experience as a computer technician or in a similar technical support role.
• Thorough knowledge of computer systems and IT components.
• Functional knowledge of internet security and data privacy principles.
• Experience supporting Local Area Networks and Wide Area Networks.

Aufgaben

• Respond to incoming calls, emails, and walk-in requests and provide timely technical support.
• Troubleshoot and resolve issues with computers, printers, networking hardware/software, and enterprise applications.
• Track service calls from start to finish and escalate when needed.
• Document activities promptly in the ticket system and communicate status to users.
• Create/Delete Active Directory accounts and manage account-related requests.
• Coordinate hardware requests, deliveries, and image creation.
• Maintain positive relationships with employees, vendors, and cross-functional partners.
• Participate in on-call rotation and follow security and privacy policies.
• Perform other duties as assigned.

Ausbildung

High school diploma or equivalent; 3 years help desk experience

Bachelor’s degree in a related field; 1 year help desk experience

Strong written and verbal communication

Ability to learn and use advanced software/web systems

Jobbeschreibung

Keystone Human Services is seeking a full-time Technical Field Support Analyst to join our Information Technology team in Southington, CT. You will provide responsive technical support to employees, troubleshoot hardware/software/network issues, and manage service requests from start to finish.

You will document actions in the ticket system, assist with AD accounts, coordinate hardware and image creation, and collaborate with cross-functional partners while following policies.