Desktop Support Specialist: End-User Tech Troubleshooter

Hrstalentsolutions; Bridgeport (CT); On-site; USD 42,000 - 50,000; Full time

Job summary

Hrstalentsolutions is seeking a Desktop and End User Support Technician to help people get back to work. You will troubleshoot workstation problems at the employer's site, investigate within your access, and document findings for escalation.

The role emphasizes practical technical ability and patient communication with users who may struggle to describe issues. Strong attention to detail and clear status updates are valued.

Qualifications

• Relevant schooling, a certificate, a home lab, or prior end-user support may have given you that foundation.
• Help desk experience is an advantage, though it is not the only evidence of practical skill.
• The position is suitable for someone growing as a support technician, not someone who needs to have managed an entire network.
• The employer will teach its own ticket process and approved software.

Responsibilities

• Troubleshoot common desktop and peripheral problems using a methodical approach.
• Investigate issues within your access, explain findings, and document enough detail for escalation.
• Record symptoms, steps taken, and current status to help the next technician continue.
• Communicate clearly to users to avoid talking down to them and keep them informed.

Job description

Hrstalentsolutions is seeking a Desktop and End User Support Technician to help people get back to work. You will troubleshoot workstation problems at the employer's site, investigate within your access, and document findings for escalation.

The role emphasizes practical technical ability and patient communication with users who may struggle to describe issues. Strong attention to detail and clear status updates are valued.