Hands-On Automotive Service Advisor

DFW Lube Ventures LLC; Keller (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Flexible schedule

Paid time off

Employee discount

Referral program

Vision insurance

Job summary

DFW Lube Ventures LLC is seeking an Automotive Service Advisor / Customer Service Writer to join our hands-on shop environment in Keller, TX. You will greet customers, document needed services, and clearly explain recommendations to help customers make informed decisions.

You must have at least 3 years of automotive service writing experience and a solid understanding of how vehicles operate. This role combines customer service with shop support in a dynamic environment.

Qualifications

• 3+ years automotive service writing experience required.
• Strong knowledge of how vehicles operate.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers in a professional manner.
• Inspect vehicles, document needed services, and write estimates.
• Remove wheels to inspect brakes and related components as needed.
• Take photos/videos to document issues for customers.
• Explain recommendations clearly and honestly to customers.
• Communicate with technicians and management to ensure timely service.
• Follow up with customers regarding approvals and vehicle status.
• Maintain a clean, organized work area and support shop flow.

Job description

DFW Lube Ventures LLC is seeking an Automotive Service Advisor / Customer Service Writer to join our hands-on shop environment in Keller, TX. You will greet customers, document needed services, and clearly explain recommendations to help customers make informed decisions.

You must have at least 3 years of automotive service writing experience and a solid understanding of how vehicles operate. This role combines customer service with shop support in a dynamic environment.