Automotive Customer Experience Advisor

Jiffy Lube; Conroe (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Training bonus

Career growth

Employee discounts

Pay raise within 60 days

Safety-focused environment

Job summary

Jiffy Lube in Texas is seeking an Automotive Customer Service Advisor to join our high-energy team. No automotive experience needed; training is provided and a valid driver's license is preferred but not required.

You will guide customers through their visit, explain services, and perform basic maintenance tasks as a trained Lube Technician. This role blends customer care, sales, and hands-on automotive work, offering strong career paths within our service departments and opportunities for

Qualifications

• Excellent communication and customer service skills.
• Strong listening and reasoning abilities.
• Confident in overcoming objections.

Responsibilities

• Greet customers, review their service needs, and escort them safely from their vehicles.
• Clearly explain available services, promotions, and recommendations.
• Provide unbiased, trustworthy recommendations based on technician findings and manufacturer guidelines.
• Communicate service updates throughout the visit.
• Perform basic preventive maintenance (oil changes, inspections, fluid top-offs, wipers, basic component replacements).
• Review completed services with customers, ensure satisfaction, and encourage return visits.
• Assist the team and perform other duties as assigned.

Skills

Communication skills

Customer service

Active listening

Sales ability

Team player

Positive attitude

Job description

Jiffy Lube in Texas is seeking an Automotive Customer Service Advisor to join our high-energy team. No automotive experience needed; training is provided and a valid driver's license is preferred but not required.

You will guide customers through their visit, explain services, and perform basic maintenance tasks as a trained Lube Technician. This role blends customer care, sales, and hands-on automotive work, offering strong career paths within our service departments and opportunities for