Hands-On Assistant General Manager: Lead All Departments

A&R Group; Gulf Shores (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

A&R Group is seeking an Assistant General Manager for Home2 Suites by Hilton in Mobile, AL. This hands-on leader will partner with the General Manager, oversee all departments, and serve as Manager on Duty in the GM's absence.

The role emphasizes operational backbone, staff coaching, and guest-focused service across the property. Ideal candidates bring multi-department leadership, budgeting experience, and a track record of improving guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 2–3 years of hotel supervisory or management experience.
• Demonstrated ability to lead teams and enforce accountability.
• Strong communication, customer service, and problem-solving skills.
• Ability to operate independently in a fast-paced environment.
• Associate's or Bachelor's degree in Hospitality Management or related field.
• 3–5 years of hotel leadership experience with multi-department exposure.
• Experience with budgeting, labor management, and financial reporting.
• Familiarity with Quore or similar hotel systems.
• Proven track record improving guest satisfaction and service culture.
• Experience serving as Manager on Duty or second-in-command.

Responsibilities

• Direct and coordinate Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Serve as Manager on Duty in the GM's absence, ensuring leadership coverage at all times
• Coach and develop department supervisors to drive accountability and performance
• Review Guest Satisfaction Survey (GSS) results and lead service recovery efforts
• Support ADR and occupancy growth through strong operational execution
• Assist with budgeting, labor controls, and cost-saving initiatives
• Manage and lead the property's safety program, inspections, and compliance
• Jump in to support the Front Desk directly during peak periods or staffing gaps
• Champion A&R Hospitality's Culture, Mission, and Values across every department

Skills

Leadership

Communication

Customer service

Problem-solving

Independent work

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Hospitality Management or related field

Tools

Quore or similar hotel systems

Job description

A&R Group is seeking an Assistant General Manager for Home2 Suites by Hilton in Mobile, AL. This hands-on leader will partner with the General Manager, oversee all departments, and serve as Manager on Duty in the GM's absence.

The role emphasizes operational backbone, staff coaching, and guest-focused service across the property. Ideal candidates bring multi-department leadership, budgeting experience, and a track record of improving guest satisfaction.