Hotel Assistant General Manager

Ascent Hospitality; Montgomery (AL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Pay

Benefits

401(k) Employer Match

PTO & Holiday Pay

Insurance Options

Team Member Hotel Discounts

Employee Recognition & Appreciation

Career Growth & Advancement Opportunit

Job Security

Diverse & Engaging Work Environment

Supportive Team Culture

Free Team Member Parking

Job summary

Ascent Hospitality—home to Home2 Suites by Hilton Montgomery—seeks an Assistant General Manager to support the General Manager in daily hotel operations and guest experiences. This role partners with departments to maintain brand standards, drive financial performance, and nurture a high-performing team.

The ideal candidate collaborates across teams, resolves issues promptly, and fosters a guest-focused culture while upholding safety and company policies.

Qualifications

• Previous hotel or hospitality experience; supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to coach, motivate, and hold team members accountable respectfully.

Responsibilities

• Support the General Manager in overseeing the hotel’s daily operations and service delivery.
• Help lead, coach, and support department leaders and team members.
• Promote a positive, respectful, and guest-focused team culture.
• Monitor guest feedback and help resolve concerns promptly and professionally.
• Support hiring, onboarding, training, scheduling, and performance management.
• Help ensure the hotel meets Hilton brand standards, company policies, and applicable safety requirements.
• Work with department leaders to maintain clean, safe, comfortable, and well-functioning guest rooms and public spaces.
• Assist with monitoring labor, expenses, supplies, and other operating costs.
• Support the development and achievement of hotel revenue, occupancy, and guest-satisfaction goals.
• Review operational reports and communicate important updates or concerns to the General Manager.
• Help coordinate maintenance, housekeeping, front desk, breakfast, and other hotel operations.
• Support inventory control, purchasing, and vendor coordination as assigned.
• Assist with inspections, audits, emergency procedures, and follow-up on corrective actions.
• Address operational issues and emergencies in a calm, timely, and professional manner.
• Maintain confidentiality and handle guest and team-member matters with discretion.
• Perform other related duties as assigned.

Skills

Leadership

Communication

Problem-solving

Guest service

Job description

Position/Role: Assistant General Manager

Location: Home2 Suites by Hilton, Montgomery, AL

Pay Range: 45k- 55k (Compensation commensurate with qualifications and experience)

Join a Premier Hilton Hotel and Build a Career with Ascent Hospitality!

Ascent Hospitality Management owns and operates award-winning hotels across Alabama, Indiana, Georgia, Mississippi, and Tennessee. We are committed to creating exceptional guest experiences while providing our team members with opportunities to learn, grow, and build long-term careers in hospitality.

Why Join Our Team?

• Competitive Pay
• Comprehensive Benefits
• 401(k) Employer Match
• PTO & Holiday Pay
• Insurance Options
• Team Member Hotel Discounts
• Employee Recognition & Appreciation
• Career Growth & Advancement Opportunities
• Job Security
• Diverse & Engaging Work Environment
• Supportive Team Culture
• Free Team Member Parking

Work at Home2 Suites by Hilton Montgomery

As Assistant General Manager, you will support the General Manager in leading the hotel’s daily operations and helping ensure an excellent experience for guests and team members. You’ll work closely with hotel departments to maintain service and brand standards, support financial performance, and help build a positive, effective team.

Make An Impact Behind Every Guest Experience

A successful hotel depends on strong leadership, reliable operations and a team that feels supported. Your ability to guide team members, solve problems and keep departments working together will help create a welcoming stay for guests and a productive workplace for employees.

What You Will Do

• Support the General Manager in overseeing the hotel’s daily operations and service delivery.
• Help lead, coach, and support department leaders and team members.
• Promote a positive, respectful, and guest-focused team culture.
• Monitor guest feedback and help resolve concerns promptly and professionally.
• Support hiring, onboarding, training, scheduling, and performance management.
• Help ensure the hotel meets Hilton brand standards, company policies, and applicable safety requirements.
• Work with department leaders to maintain clean, safe, comfortable, and well-functioning guest rooms and public spaces.
• Assist with monitoring labor, expenses, supplies, and other operating costs.
• Support the development and achievement of hotel revenue, occupancy, and guest-satisfaction goals.
• Review operational reports and communicate important updates or concerns to the General Manager.
• Help coordinate maintenance, housekeeping, front desk, breakfast, and other hotel operations.
• Support inventory control, purchasing, and vendor coordination as assigned.
• Assist with inspections, audits, emergency procedures, and follow-up on corrective actions.
• Address operational issues and emergencies in a calm, timely, and professional manner.
• Maintain confidentiality and handle guest and team-member matters with discretion.
• Perform other related duties as assigned.

What We’re Looking For

• Previous hotel or hospitality experience; supervisory or leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• A guest-focused approach and commitment to delivering excellent service.
• Ability to coach, motivate, and hold team members accountable respectfully.
• Sound judgment and the ability to make decisions in a fast-paced environment.
• Basic understanding of hotel operations, staffing, budgets, and performance goals.
• Comfort using computers and hotel systems; Hilton experience is a plus.
• Ability to manage multiple priorities and work effectively across departments.
• Professionalism, dependability, flexibility, and a strong sense of ownership.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts, as needed.

Ready to Make a Difference?

If you are a motivated hospitality leader who enjoys supporting a team and creating great guest experiences, we would love to have you join the management team at Home2 Suites by Hilton Montgomery.

Join Ascent Hospitality and become part of a team where your work truly makes a difference!

Ascent Hospitality Management is an Equal Opportunity Employer.