Assistant General Manager – Home2 Suites by Hilton, Mobile AL

A&R Group; Gulf Shores (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

A&R Group is seeking an Assistant General Manager for Home2 Suites by Hilton in Mobile, AL. This hands-on leader will partner with the General Manager, oversee all departments, and serve as Manager on Duty in the GM's absence.

The role emphasizes operational backbone, staff coaching, and guest-focused service across the property. Ideal candidates bring multi-department leadership, budgeting experience, and a track record of improving guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 2–3 years of hotel supervisory or management experience.
• Demonstrated ability to lead teams and enforce accountability.
• Strong communication, customer service, and problem-solving skills.
• Ability to operate independently in a fast-paced environment.
• Associate's or Bachelor's degree in Hospitality Management or related field.
• 3–5 years of hotel leadership experience with multi-department exposure.
• Experience with budgeting, labor management, and financial reporting.
• Familiarity with Quore or similar hotel systems.
• Proven track record improving guest satisfaction and service culture.
• Experience serving as Manager on Duty or second-in-command.

Responsibilities

• Direct and coordinate Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Serve as Manager on Duty in the GM's absence, ensuring leadership coverage at all times
• Coach and develop department supervisors to drive accountability and performance
• Review Guest Satisfaction Survey (GSS) results and lead service recovery efforts
• Support ADR and occupancy growth through strong operational execution
• Assist with budgeting, labor controls, and cost-saving initiatives
• Manage and lead the property's safety program, inspections, and compliance
• Jump in to support the Front Desk directly during peak periods or staffing gaps
• Champion A&R Hospitality's Culture, Mission, and Values across every department

Skills

Leadership

Communication

Customer service

Problem-solving

Independent work

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Hospitality Management or related field

Tools

Quore or similar hotel systems

Job description

Job Title: Assistant General Manager – Home2 Suites by Hilton, Mobile AL

Location: 5460 Inn Rd, Mobile, AL 36619

Job Type: Full-Time | Salary, Exempt

Step Into Property-Wide Leadership. Be the Second-in-Command That Drives Results.

Home2 Suites – Mobile is seeking a driven, hands-on Assistant General Manager to partner directly with our General Manager and lead every department across the property. This isn't a desk-bound management role — you'll be the operational backbone of the hotel, walking every department, coaching every supervisor, and stepping in as Manager on Duty whenever the GM is off property.

If you're a hospitality leader who thrives on ownership, loves solving problems before they escal… and wants a real path toward General Manager, this is the role to prove it.

What Makes This Role Different

Unlike a Front Desk Manager, the AGM has true property-wide authority — overseeing Front Desk, Housekeeping, Maintenance, Security, and Reservations. You'll influence revenue performance, safety compliance, labor controls, and guest satisfaction scores, all while building a culture your team is proud to be part of.

What You'll Do

• Direct and coordinate Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance
• Serve as Manager on Duty in the GM's absence, ensuring leadership coverage at all times
• Coach and develop department supervisors to drive accountability and performance
• Review Guest Satisfaction Survey (GSS) results and lead service recovery efforts
• Support ADR and occupancy growth through strong operational execution
• Assist with budgeting, labor controls, and cost-saving initiatives
• Manage and lead the property's safety program, inspections, and compliance
• Jump in to support the Front Desk directly during peak periods or staffing gaps
• Champion A&R Hospitality's Culture, Mission, and Values across every department

Schedule Requirement

This role requires a flexible schedule, including mornings, evenings, nights, weekends, and holidays, plus on-call availability for operational issues or emergencies. If you're looking for a fixed 9-to-5, this isn't that role — but if you want real leadership impact and variety in your day, keep reading.

What You Bring

Minimum Qualifications

• High school diploma or equivalent
• 2–3 years of hotel supervisory or management experience
• Demonstrated ability to lead teams and enforce accountability
• Strong communication, customer service, and problem-solving skills
• Ability to operate independently in a fast-paced environment

Preferred Qualifications

• Associate's or Bachelor's degree in Hospitality Management or related field
• 3–5 years of hotel leadership experience with multi-department exposure
• Experience with budgeting, labor management, and financial reportingFamiliarity with Quore or similar hotel systems
• Proven track record improving guest satisfaction and service culture
• Experience serving as Manager on Duty or second-in-command

Physical Requirements

Prolonged standing and walking throughout the property, ability to lift up to 25 lbs, and frequent movement between departments.

Why Join Us

• Direct mentorship from your GM with a clear path toward General Manager
• Property-wide influence — your decisions shape guest experience and financial performance
• Be the trusted second-in-command of a top-rated Hilton brand in Mobile, AL
• A culture that values accountability, growth, and hands-on leadership

A&R Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service.