Guest Experience Leader — Front Desk Supervisor

A&R Group; Gulf Shores (AL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

A&R Group is seeking a Front Desk Supervisor for Home2 Suites by Hilton in Mobile, AL. You’ll lead the Front Desk and Breakfast teams, train staff, and serve as Manager on Duty when leadership is away, ensuring guests receive five-star service from check-in to check-out.

This role requires open availability across all shifts, including mornings, evenings, overnights, weekends, and holidays. We value a professional, team-first attitude and strong guest-service focus.

Qualifications

• Open availability across all shifts (required).
• Hospitality experience preferred but not required; training provided.
• Strong communication, organizational, and time-management skills.
• Ability to stand, walk, and lift up to 25 lbs.

Responsibilities

• Provide daily, hands-on leadership to the Front Desk and Breakfast teams.
• Train, coach, and hold associates accountable to brand and company standards.
• Step in as Manager on Duty when the GM/AGM is off-property.
• Greet, check in, and check out guests with efficiency and warmth.
• Handle guest concerns using recovery tools, logging everything in Quore.
• Manage reservations, OTA bookings, billing, and loyalty enrollments.
• Oversee cash handling, deposits, and daily reconciliation.
• Keep the lobby and desk on-brand: no clutter, no phones at the desk, guest-ready.
• Communicate across Housekeeping, Maintenance, and F&B to keep operations seamless.
• Champion A&R Group's culture, mission, and values every shift.

Skills

Open availability

Communication skills

Organizational skills

Time-management

Decision making

Independent work

Professional mindset

Tools

Opera

Quore

Kipsu

Merlin

Job description

A&R Group is seeking a Front Desk Supervisor for Home2 Suites by Hilton in Mobile, AL. You’ll lead the Front Desk and Breakfast teams, train staff, and serve as Manager on Duty when leadership is away, ensuring guests receive five-star service from check-in to check-out.

This role requires open availability across all shifts, including mornings, evenings, overnights, weekends, and holidays. We value a professional, team-first attitude and strong guest-service focus.