Gym Team Lead: Front Desk & Member Experience

Baseline Fitness; Burnsville (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Job summary

Planet Fitness in Burnsville, MN is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk duties and support the Club Manager in delivering excellent customer service.

The role emphasizes leadership, communication, and teamwork, with opportunities to assist in marketing, operations, and member engagement. This is a full-time supervisory role at a busy fitness club.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, take information, assist with member sign-ups and check-ins.
• Greet potential members and give gym tours.
• Support Club Manager with team and policies adherence.
• Maintain cleanliness and appearance of the gym.
• Assist in marketing efforts and inventory tracking.

Skills

Customer service

Communication

Leadership

Basic computer skills

Job description

Planet Fitness in Burnsville, MN is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk duties and support the Club Manager in delivering excellent customer service.

The role emphasizes leadership, communication, and teamwork, with opportunities to assist in marketing, operations, and member engagement. This is a full-time supervisory role at a busy fitness club.