Gym Team Lead – Member Experience & Operations

Planet Fitness - PF Baseline Fitness; Hammond (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Advancement Opportunities

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Hammond, LA is seeking a Team Lead to support gym operations and enhance member experiences. You will supervise staff, help train teammates, and coordinate front desk activities to ensure smooth service.

This role requires strong customer service, leadership, and communication skills, with a hands-on approach to daily tasks, staffing, cleanliness, and promotional campaigns to grow member satisfaction.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure a great customer experience.
• Handle front desk tasks: answer calls, take info calls, assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Greet potential members and provide gym tours.
• Support the Club Manager and back up staff as needed.
• Help enforce company policies and promote a positive club image.
• Maintain cleanliness and appearance of the gym.
• Assist in coordinating marketing promotions and inventory reporting.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Hammond, LA is seeking a Team Lead to support gym operations and enhance member experiences. You will supervise staff, help train teammates, and coordinate front desk activities to ensure smooth service.

This role requires strong customer service, leadership, and communication skills, with a hands-on approach to daily tasks, staffing, cleanliness, and promotional campaigns to grow member satisfaction.