Club Operations Manager - Member Experience Leader

Baseline Fitness; Cedar Falls (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness Baseline Fitness is seeking a Club Manager in Cedar Falls, IA to oversee gym operations, ensure a superior member experience, and drive a financially successful club.

You will recruit, hire, train, schedule and supervise staff, lead front desk activities, and coach team members to meet company standards. The role requires strong customer service, communication, and organizational skills with a focus on a positive club image.

Qualifications

• At least 1 year of equivalent managerial experience.
• Strong customer service and leadership skills.
• Ability to recruit, hire, train, and supervise staff.

Responsibilities

• Oversee gym operations to ensure positive member experience and financial success.
• Recruit, hire, train, schedule and supervise team members.
• Ensure front desk excellence: greet members, give tours and handle service issues.
• Support staff and club members; maintain a positive club image.
• Coach and counsel staff to meet company standards.
• Ensure opening/closing times and adherence to policies; manage inventory and supplies.

Skills

Team leadership

Customer service

Communication

Scheduling

Training

Problem solving

Tools

Paycom

Job description

Planet Fitness Baseline Fitness is seeking a Club Manager in Cedar Falls, IA to oversee gym operations, ensure a superior member experience, and drive a financially successful club.

You will recruit, hire, train, schedule and supervise staff, lead front desk activities, and coach team members to meet company standards. The role requires strong customer service, communication, and organizational skills with a focus on a positive club image.