Gym Team Lead: Front Desk & Member Experience

ComForCare Home Care (Raleigh, NC); Bismarck (ND); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

Health, Dental and Vision Insurance

Flexible schedule

Advancement opportunities

Employee discounts

Job summary

Planet Fitness - PF Baseline Fitness in Bismarck, ND is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, and support the Club Manager while upholding company policies.

The role involves guest interactions, member check-ins, sign-ups, and assisting in marketing and inventory efforts. A strong customer service mindset and leadership ability are required for success in this role.

Qualifications

• Honesty and good work ethic are required.
• Strong customer service skills are essential.
• Strong communication, organizational and leadership skills are expected.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Handle front desk tasks, including answering calls and assisting members.
• Help with member check-ins, sign-ups, cancellations, and updating member information.
• Support Club Manager with team management and policy adherence.

Skills

Honesty

Customer service

Leadership

Communication

Organization

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Bismarck, ND is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, manage front desk tasks, and support the Club Manager while upholding company policies.

The role involves guest interactions, member check-ins, sign-ups, and assisting in marketing and inventory efforts. A strong customer service mindset and leadership ability are required for success in this role.