Gym Operations Lead: Member Experience & Team Training

Planet Fitness; Hesperia (CA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Critical Illness Insurance

Pet Insurance

HSA

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness is seeking a motivated Club Associate to assist in overseeing gym operations and enhance member experiences. You will support front desk duties, greet members, answer questions, and participate in training staff to ensure a welcoming environment.

The role requires strong customer service, communication, and teamwork, with a focus on maintaining cleanliness and promoting current promotions. This on-site position shares the goal of a positive club image and excellent member support.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Strong communication and organizational abilities.
• Ability to lead and train staff.
• Proactive problem solving and teamwork.
• Comfort with front desk duties and member interactions.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure positive experiences.
• Handle front desk tasks including phone calls and member sign-ups.
• Support club manager and maintain gym cleanliness and appearance.
• Assist with marketing and inventory tasks; provide backup support as needed.

Skills

Customer Service

Communication

Leadership

Organization

Problem Solving

Listening

Team Collaboration

Front Desk Procedures

Proactive Attitude

Job description

Planet Fitness is seeking a motivated Club Associate to assist in overseeing gym operations and enhance member experiences. You will support front desk duties, greet members, answer questions, and participate in training staff to ensure a welcoming environment.

The role requires strong customer service, communication, and teamwork, with a focus on maintaining cleanliness and promoting current promotions. This on-site position shares the goal of a positive club image and excellent member support.