Gym Operations Lead & Member Experience Champion

Planet Fitness; Grand Junction (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free gym membership for you and a +1

Job summary

Planet Fitness in Grand Junction, CO is seeking a detail-oriented team member to assist in gym operations and member services. You will help front desk tasks, member sign-ups, cancellations, and account updates, while providing friendly tours to prospective members.

The role involves training staff, maintaining club cleanliness, supporting marketing efforts, and backing the Club Manager. A strong work ethic and reliable team player are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Ability to stand/walk most of the shift and lift up to 50 lbs.

Responsibilities

• Assist in the oversight of gym operations to ensure a positive member experience.
• Assist in training and developing staff.
• Support member service oversight to ensure great customer experience.
• Front desk duties including answering phones politely and handling information calls.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Give gym tours to potential members and help with sign-ups.
• Help resolve member service issues and questions; back up Club Manager as needed.
• Ensure adherence to company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym; assist with marketing promotions.
• Assist in ordering supplies, managing inventory, and tracking reports.

Skills

Honesty

Customer service

Communication

Leadership

Basic computer skills

Physical stamina

Job description

Planet Fitness in Grand Junction, CO is seeking a detail-oriented team member to assist in gym operations and member services. You will help front desk tasks, member sign-ups, cancellations, and account updates, while providing friendly tours to prospective members.

The role involves training staff, maintaining club cleanliness, supporting marketing efforts, and backing the Club Manager. A strong work ethic and reliable team player are essential.