Gym Club Operations Lead: Member Experience & Growth

Planet Fitness - Baseline Fitness; Austin (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Minnesota is seeking a hands-on Gym Operations Supervisor responsible for overseeing daily operations, ensuring a positive member experience and a financially successful club. You will recruit and manage staff, train the team, and coordinate front desk activities to deliver outstanding service.

You will open and close the gym, maintain cleanliness, process payroll, contribute to marketing efforts, and handle expenditures.

Qualifications

• Customer service excellence with a focus on member satisfaction.
• Ability to supervise and develop staff.
• Strong communication and leadership skills.
• Basic computer skills and familiarity with scheduling.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure exceptional member service and front desk operations.
• Give gym tours to potential members and answer questions.
• Open and close the gym and maintain cleanliness.
• Oversee payroll processing and weekly expenditures.
• Support marketing efforts and communicate promotions.
• Prepare new hire forms and coordinate with regional managers.
• Provide backup support for staff absences.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Leadership

Organizational Skills

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness in Minnesota is seeking a hands-on Gym Operations Supervisor responsible for overseeing daily operations, ensuring a positive member experience and a financially successful club. You will recruit and manage staff, train the team, and coordinate front desk activities to deliver outstanding service.

You will open and close the gym, maintain cleanliness, process payroll, contribute to marketing efforts, and handle expenditures.