Gym Operations Team Lead - Customer Service Excellence

Planet Fitness - Baseline Fitness; LaPlace (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is looking for a Full-Time team member to oversee gym operations and ensure a positive member experience. Responsibilities include training staff, member service oversight, and front desk tasks.

Candidates should possess strong customer service and communication skills, a good work ethic, and basic computer knowledge. This position offers various benefits including health insurance, a dollars for scholars program, and free gym membership for self and a family

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist with member check-ins, sign-ups, cancellations, and member account updates.
• Answer phone calls to assist with questions or concerns.
• Maintain cleanliness and appearance of gym.
• Assist in managing marketing efforts.

Skills

Customer Service

Communication

Problem Solving

Organization

Leadership

Job description

Planet Fitness - Baseline Fitness is looking for a Full-Time team member to oversee gym operations and ensure a positive member experience. Responsibilities include training staff, member service oversight, and front desk tasks.

Candidates should possess strong customer service and communication skills, a good work ethic, and basic computer knowledge. This position offers various benefits including health insurance, a dollars for scholars program, and free gym membership for self and a family