Gym Ops Lead - Member Experience (Free Membership)

Planet Fitness - Baseline Fitness; Stillwater (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Free membership

Health insurance

Pet insurance

Critical Illness Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a dedicated professional to assist in overseeing gym operations. Your role will focus on ensuring a positive experience for all members, helping train staff, and managing various front desk tasks, including handling phone calls and member services.

You will also assist in maintaining gym cleanliness and supporting marketing efforts. A strong foundation in customer service and communication is essential for this role, as well as the ability to lead and

Qualifications

• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Honesty and good work ethic required.

Responsibilities

• Assist in training and developing staff.
• Ensure staff provide great customer experience.
• Manage front desk tasks like answering phone calls and member check-ins.
• Help maintain cleanliness and appearance of gym.
• Oversee marketing efforts and staff training on promotions.

Skills

Customer service

Communication

Problem solving

Leadership

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking a dedicated professional to assist in overseeing gym operations. Your role will focus on ensuring a positive experience for all members, helping train staff, and managing various front desk tasks, including handling phone calls and member services.

You will also assist in maintaining gym cleanliness and supporting marketing efforts. A strong foundation in customer service and communication is essential for this role, as well as the ability to lead and