Gym Operations & Membership Growth Lead

YouFit; Tampa (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

YouFit Gyms in Tampa seeks an Assistant General Manager (AGM) to lead daily operations, drive membership growth, and deliver an exceptional member experience. You’ll support the General Manager, mentor the front desk team, and ensure adherence to YouFit policies.

You will oversee sales execution, personal training growth, training programs, recruiting, onboarding, facility upkeep, and financial processes. The role emphasizes leadership by example and sustaining high service standards across the

Qualifications

• 6 months+ management or leadership experience in fitness, hospitality, sales, or customer service.
• Experience driving sales, service, and operational success.
• Strong problem-solving and conflict-resolution skills to handle escalations.

Responsabilités

• Lead by example and uphold customer service standards to ensure every member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining YouFit’s high standards.
• Support membership sales and personal training growth by educating members on services and ensuring effective sales strategies.
• Assist in recruiting, interviewing, and onboarding new employees to build a high-performing, customer-focused team.
• Oversee daily gym operations and act as primary leader when the General Manager is unavailable.
• Manage facility cleanliness and maintenance, submitting work orders as needed.
• Monitor financial processes including cash handling, deposits, and reconciliation.
• Utilize CRM systems to maintain member engagement and retention while tracking key metrics.
• Ensure compliance with company policies, sales procedures, and operational guidelines; maintain records and documentation.
• Support gym marketing efforts, promotions, and community engagement to drive participation and retention.

Connaissances

Leadership

Customer service

Sales

Training

Description du poste

YouFit Gyms in Tampa seeks an Assistant General Manager (AGM) to lead daily operations, drive membership growth, and deliver an exceptional member experience. You’ll support the General Manager, mentor the front desk team, and ensure adherence to YouFit policies.

You will oversee sales execution, personal training growth, training programs, recruiting, onboarding, facility upkeep, and financial processes. The role emphasizes leadership by example and sustaining high service standards across the