Gym Operations & Membership Growth Lead

YouFit; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

YouFit Gyms is seeking an Assistant General Manager in Hollywood, FL to lead daily operations, mentor staff, and drive membership growth. You will oversee service standards, training, and sales strategies while ensuring compliance with company policies and delivering an exceptional member experience.

As AGM, you will manage frontline teams, coordinate with the General Manager, and contribute to club performance.

Qualifications

• Minimum 6 months experience in a management or leadership role within fitness, hospitality, sales, or customer service.
• Strong ability to lead, coach, and develop a high-performing team to drive sales and service quality.
• Experience in customer service, operations, or sales management with a focus on member experience.
• fluency in reading, writing, and speaking English; multi-language skills are a plus.

Responsibilities

• Lead by example and uphold customer service standards to ensure each member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining high standards.
• Support membership sales and personal training growth by educating members on services and ensuring effective sales execution.
• Assist in recruiting, interviewing, and onboarding new staff to build a high-performing team.
• Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
• Ensure facility cleanliness and maintenance with regular inspections and issue resolution.
• Monitor cash handling, daily money reconciliation, and deposits tracking.
• Utilize CRM systems to maintain strong member engagement and retention, tracking performance metrics.
• Ensure compliance with company policies and operational guidelines while maintaining records.
• Support marketing efforts, promotions, and community engagement to drive participation.

Skills

Team leadership

Sales & customer growth

Customer service

Operations management

Training & development

CRM systems

Cash handling

English fluency

Tools

CRM software

Job description

YouFit Gyms is seeking an Assistant General Manager in Hollywood, FL to lead daily operations, mentor staff, and drive membership growth. You will oversee service standards, training, and sales strategies while ensuring compliance with company policies and delivering an exceptional member experience.

As AGM, you will manage frontline teams, coordinate with the General Manager, and contribute to club performance.