Gym Operations & Membership Growth Leader

YouFit; Torch of Friendship (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

YouFit Gyms in Florida is seeking an Assistant General Manager to lead daily operations, drive membership growth, and mentor staff for exceptional service. You will support the General Manager in executing sales strategies, managing budgets, and maintaining high standards across the club.

The AGM will focus on member experience, team development, and community engagement while ensuring policy compliance and performance optimization. Strong leadership and service excellence are required.

Qualifications

• Minimum 6 months in a management or leadership role in fitness, hospitality, sales, or customer service.
• Able to read, write, and speak English; multilingual is a plus.
• Available to work Sunday through Thursday; flexibility as needed.
• Strong leadership, coaching, and staff development skills.
• Experience in customer service, operations, or sales management with focus on member experience.

Responsibilities

• Lead by example and uphold customer service standards to ensure every member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining YouFit’s high standards.
• Support membership sales and personal training growth by educating members on available services and ensuring the team executes effective sales strategies.
• Assist in recruiting, interviewing, and onboarding new employees to build a high-performing, customer-focused team.
• Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
• Manage facility cleanliness and maintenance standards by ensuring regular inspections, addressing issues, and submitting facility work orders as needed.
• Monitor financial processes including cash handling, daily money reconciliation, and proper tracking of deposits.
• Utilize CRM systems to maintain strong member engagement and retention while tracking key business performance metrics.
• Ensure compliance with company policies, sales procedures, and operational guidelines while maintaining accurate records and documentation.
• Support gym marketing efforts, promotions, and community engagement initiatives to drive member participation and retention.

Skills

Leadership

Sales

Customer service

Team development

CRM

Operations management

Tools

CRM software

Job description

YouFit Gyms in Florida is seeking an Assistant General Manager to lead daily operations, drive membership growth, and mentor staff for exceptional service. You will support the General Manager in executing sales strategies, managing budgets, and maintaining high standards across the club.

The AGM will focus on member experience, team development, and community engagement while ensuring policy compliance and performance optimization. Strong leadership and service excellence are required.