Gym Operations & Membership Growth Lead

YouFit; Sunset Corners (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee benefits information

Job summary

YouFit Gyms is seeking an Assistant General Manager (AGM) to lead daily operations, drive membership growth, and deliver an exceptional member experience. You will mentor the front desk team, train staff, and ensure compliance with company policies while overseeing sales, retention, and club performance.

This role requires 18+ years, English fluency, and prior management experience in fitness, hospitality, or sales.

Qualifications

• Must be at least 18 years old.
• English reading, speaking and writing proficiency; multilingual preferred.
• Availability Sunday through Thursday with flexibility for business needs.
• Minimum of 6 months experience in a management or leadership role within fitness, hospitality, sales, or customer service.
• Proven ability to lead, coach, and develop a team to drive sales, service, and operations.
• Experience in customer service, operations, or sales management, with a strong focus on delivering exceptional member experiences.
• Strong problem-solving and conflict-resolution skills to handle escalated member and team concerns.
• Ability to manage labor, inventory, and operational costs to support business growth and profitability.

Responsibilities

• Lead by example and uphold customer service standards to ensure every member and guest has an exceptional experience.
• Train and develop team members to meet sales, service, and operational goals while maintaining YouFit’s high standards.
• Support membership sales and personal training growth by educating members on available services and ensuring the team executes effective sales strategies.
• Assist in recruiting, interviewing, and onboarding new employees to build a high-performing, customer-focused team.
• Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.
• Manage facility cleanliness and maintenance standards by ensuring regular inspections, addressing issues, and submitting facility work orders as needed.
• Monitor financial processes including cash handling, daily money reconciliation, and proper tracking of deposits.
• Utilize CRM systems to maintain strong member engagement and retention while tracking key business performance metrics.
• Ensure compliance with company policies, sales procedures, and operational guidelines while maintaining accurate records and documentation.
• Support gym marketing efforts, promotions, and community engagement initiatives to drive member participation and retention.

Skills

Leadership

Sales management

Customer service

Training & development

Team coaching

Communication

CRM experience

Problem-solving

Tools

CRM systems

Job description

YouFit Gyms is seeking an Assistant General Manager (AGM) to lead daily operations, drive membership growth, and deliver an exceptional member experience. You will mentor the front desk team, train staff, and ensure compliance with company policies while overseeing sales, retention, and club performance.

This role requires 18+ years, English fluency, and prior management experience in fitness, hospitality, or sales.