Gym Operations & Member Experience Manager

Planet Fitness - Baseline Fitness; Maple Grove (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Minnesota is seeking a dedicated gym operations supervisor to oversee daily club activities and ensure a positive member experience. You will recruit, hire, train, and schedule staff while maintaining front desk operations and member tours.

You will monitor service quality, handle member inquiries, oversee payroll and deposits, and assist with local marketing efforts. A high school diploma with supervisory experience is preferred, along with strong

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service and communication skills required.
• Leadership and organizational abilities needed for coordinating staff.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure staff delivers excellent member service at all times.
• Oversee front desk operations and member tours.
• Manage payroll processing and bank deposits.
• Coordinate marketing efforts and staff awareness of promotions.
• Provide backup support when staff are out due to illness.

Skills

Staff supervision

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness in Minnesota is seeking a dedicated gym operations supervisor to oversee daily club activities and ensure a positive member experience. You will recruit, hire, train, and schedule staff while maintaining front desk operations and member tours.

You will monitor service quality, handle member inquiries, oversee payroll and deposits, and assist with local marketing efforts. A high school diploma with supervisory experience is preferred, along with strong