Gym Club Manager: Drive Member Experience & Operations

Planet Fitness - Baseline Fitness; Stillwater (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Stillwater, MN is seeking a gym operations supervisor responsible for overseeing daily operations, ensuring a positive member experience, and contributing to the club’s financial success. You will lead front desk tasks, greet potential members with tours, resolve service issues, ensure timely opening and closing, and maintain cleanliness.

The role also includes payroll processing and supporting marketing efforts.

Qualifications

• Supervisory experience required.
• Strong customer service skills.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Ensure staff delivers excellent member service at all times.
• Front desk tasks and member greetings; provide gym tours.
• Address member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and gym appearance daily.
• Process weekly employee payroll.
• Manage marketing efforts and ensure staff are trained on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and send to regional manager.
• Provide backup support for ill employees.

Skills

Supervisory experience

Customer service

Communication

Leadership

Computer skills

Education

High school diploma

Job description

Planet Fitness - Baseline Fitness in Stillwater, MN is seeking a gym operations supervisor responsible for overseeing daily operations, ensuring a positive member experience, and contributing to the club’s financial success. You will lead front desk tasks, greet potential members with tours, resolve service issues, ensure timely opening and closing, and maintain cleanliness.

The role also includes payroll processing and supporting marketing efforts.