Gym Operations & Member Experience Manager

Planet Fitness - PF Baseline Fitness; Mankato (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Employee Discounts

Flexible Schedule

Advancement Opportunities

Free Membership

Job summary

Planet Fitness - PF Baseline Fitness seeks a Club Manager to oversee daily gym operations and lead a team to deliver an exceptional member experience. You will supervise staffing, manage onboarding, and ensure policies are followed while maintaining a welcoming environment.

The role requires strong leadership, customer service, and organizational skills, with a focus on open/close procedures and promoting the club’s offerings. This is a full-time supervisory position at our Minnesota club.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring top-quality customer experiences.
• Lead front desk tasks: greeting members, tours, and handling inquiries.
• Provide support for staff and members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Train staff on current marketing promotions.
• Finish manager onboarding in Paycom for new hires.
• Ensure club is open and staffed during all business hours.
• Enforce adherence to all company policies and procedures.
• Order supplies and track inventory.

Skills

Team leadership

Customer service

Communication

Staff supervision

Recruiting & Hiring

Training & development

Scheduling

Inventory management

Tools

Paycom

Job description

Planet Fitness - PF Baseline Fitness seeks a Club Manager to oversee daily gym operations and lead a team to deliver an exceptional member experience. You will supervise staffing, manage onboarding, and ensure policies are followed while maintaining a welcoming environment.

The role requires strong leadership, customer service, and organizational skills, with a focus on open/close procedures and promoting the club’s offerings. This is a full-time supervisory position at our Minnesota club.