Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Moorhead (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. This role involves training and developing staff, managing front desk tasks, and supporting team member management.

The ideal candidate will exhibit strong customer service and communication skills, uphold company policies, and assist in maintaining the gym's cleanliness and appearance. Benefits include health and dental insurance, employee discounts, and opportunities for

Qualifications

• Strong customer service skills required.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency mandatory.
• Honesty and good work ethic are essential.

Responsibilities

• Assist in training and developing staff.
• Provide great customer experience.
• Manage front desk tasks efficiently.
• Assist member check-ins and sign-ups.
• Handle member service issues and questions.
• Support team member management.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Problem solving

Tools

Basic computer skills

Job description

Planet Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. This role involves training and developing staff, managing front desk tasks, and supporting team member management.

The ideal candidate will exhibit strong customer service and communication skills, uphold company policies, and assist in maintaining the gym's cleanliness and appearance. Benefits include health and dental insurance, employee discounts, and opportunities for