Gym Operations & Member Experience Lead

Paycom - ATS; Victorville (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Victorville, CA is seeking a Gym Operations Associate to support daily club operations and deliver a superior member experience. You will assist in staff training, manage front desk activities, answer calls, and help with member sign-ups, check-ins, and tours.

This role emphasizes strong customer service, communication, and teamwork to maintain a welcoming environment while supporting marketing efforts and inventory tasks.

Qualifications

• Customer service mindset with a focus on exceeding customer needs.
• Active listening to customers, coworkers, and the public, and empathizing with situations.
• Strong problem-solving skills to resolve issues efficiently.
• Demonstrates tact and appropriate behavior in all interactions.
• Clear, timely communication with team members and supervisors to boost productivity.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure excellent customer experience at the front desk.
• Answer phones politely and assist with questions or concerns.
• Take information calls and support member check-ins, sign-ups, cancellations, and updates.
• Provide gym tours and engage with potential members.
• Support Club Manager and assist with team member management.
• Ensure adherence to company policies and procedures.
• Help maintain a positive club image and assist with marketing promotions.
• Order supplies, manage inventory, and track reports as needed.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Paycom - ATS in Victorville, CA is seeking a Gym Operations Associate to support daily club operations and deliver a superior member experience. You will assist in staff training, manage front desk activities, answer calls, and help with member sign-ups, check-ins, and tours.

This role emphasizes strong customer service, communication, and teamwork to maintain a welcoming environment while supporting marketing efforts and inventory tasks.