Gym Operations & Member Experience Lead

Planet Fitness; Santa Clarita (CA); On-site; USD 27,000 - 39,000; Full time

Job summary

Planet Fitness in Valencia, CA is seeking a gym manager to oversee daily operations and supervise staff. You will recruit, train, schedule, and supervise the team while ensuring a positive member experience and strong front desk performance.

Ideal candidates have a high school diploma, prior supervisory experience, strong customer service and leadership skills, plus basic computer proficiency to support payroll and reporting. Excellent communication and problem-solving abilities are required.

Qualifications

• High school diploma required.
• Prior supervisory experience is required.
• Strong customer service skills are essential.
• Strong communication, organizational and leadership skills are essential.
• Basic computer proficiency is required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure a great customer experience.
• Front desk duties and gym tour for potential members.
• Address member service issues and questions.
• Ensure opening/closing of the gym and maintain cleanliness.
• Process weekly employee payroll and deposits.
• Support marketing efforts and staff training on campaigns.
• Backup support when staff are out due to illness.

Skills

Customer service

Leadership

Communication

Organizational skills

Problem solving

Computer literacy

Education

High school diploma

Job description

Planet Fitness in Valencia, CA is seeking a gym manager to oversee daily operations and supervise staff. You will recruit, train, schedule, and supervise the team while ensuring a positive member experience and strong front desk performance.

Ideal candidates have a high school diploma, prior supervisory experience, strong customer service and leadership skills, plus basic computer proficiency to support payroll and reporting. Excellent communication and problem-solving abilities are required.