Club Manager: Lead Member Experience & Team Growth

Planet Fitness; Victorville (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Member Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short-Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Victorville, CA is seeking a full-time Manager to lead daily gym operations and ensure exceptional member service. The role focuses on recruiting, training, scheduling, and supervising staff while maintaining a welcoming environment and brand standards.

The position requires strong communication, leadership, and organizational skills, with an emphasis on customer service and team development.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service experience at all times.
• Front desk tasks: greet members, give gym tours, address service questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are trained on current marketing promotions.
• Finish manager onboarding in Paycom for new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring adherence to all company policies and procedures.
• Ordering supplies and tracking inventory.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness in Victorville, CA is seeking a full-time Manager to lead daily gym operations and ensure exceptional member service. The role focuses on recruiting, training, scheduling, and supervising staff while maintaining a welcoming environment and brand standards.

The position requires strong communication, leadership, and organizational skills, with an emphasis on customer service and team development.