Gym Operations & Member Experience Lead

Paycom - ATS; Santa Clarita (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Scholarship Program

Employee Recognition

HSA

Advancement Opportunities

Job summary

Paycom - ATS in Santa Clarita, CA is seeking an enthusiastic Club Operations Assistant to support daily gym operations and member experience.

You will assist in staff training, front desk tasks, member sign-ups, tours, and marketing support, helping keep the club clean, welcoming, and compliant with company policies.

This hands-on role requires strong customer service, communication, and teamwork to back the Club Manager and ensure stellar service.

Qualifications

• Excellent customer service and communication skills.
• Strong listening and problem-solving abilities.
• Tact and diplomacy in interactions with customers and coworkers.
• Ability to work independently and lead by example.

Responsibilities

• Assist in oversight of gym operations to ensure positive member experience.
• Assist in training and developing staff.
• Front desk duties including answering calls, taking info, and member sign-ups.
• Support Club Manager with marketing, inventory, and promotions.
• Ensure adherence to company policies and maintain a clean, welcoming gym environment.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Job description

Paycom - ATS in Santa Clarita, CA is seeking an enthusiastic Club Operations Assistant to support daily gym operations and member experience.

You will assist in staff training, front desk tasks, member sign-ups, tours, and marketing support, helping keep the club clean, welcoming, and compliant with company policies.

This hands-on role requires strong customer service, communication, and teamwork to back the Club Manager and ensure stellar service.