Gym Operations & Member Experience Lead

Planet Fitness; Hillsborough Township (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming, Judgement Free member experience while driving club profitability.

You will assist in recruiting, training, and supervising staff, maintaining facility cleanliness, handling front desk duties, managing supplies within budget, and generating weekly, monthly, and annual reports to support decision making. This role requires hands-on leadership and a commitment to exceptional service.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed
• Involved in all front desk related activities
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming, Judgement Free member experience while driving club profitability.

You will assist in recruiting, training, and supervising staff, maintaining facility cleanliness, handling front desk duties, managing supplies within budget, and generating weekly, monthly, and annual reports to support decision making. This role requires hands-on leadership and a commitment to exceptional service.