Gym Operations & Member Experience Lead

Planet Fitness; Highlands Ranch (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership for self and one

Team Member Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Highlands Ranch, CO is seeking a full-time Customer Service Associate to support gym operations and ensure a positive member experience.

You will assist with front desk tasks, staff training, member sign-ups, check-ins, tours, and marketing promotions, while upholding company policies and maintaining a welcoming club image.

This role requires strong communication, reliability, and basic computer skills, and offers benefits including health insurance and free gym membership.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Assist with member check-ins, sign-ups, cancellations, and updating member account information.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness in Highlands Ranch, CO is seeking a full-time Customer Service Associate to support gym operations and ensure a positive member experience.

You will assist with front desk tasks, staff training, member sign-ups, check-ins, tours, and marketing promotions, while upholding company policies and maintaining a welcoming club image.

This role requires strong communication, reliability, and basic computer skills, and offers benefits including health insurance and free gym membership.