Member Experience & Gym Operations Lead

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Lafayette, LA is seeking a Gym Manager to oversee daily operations and ensure a positive member experience while maintaining financial performance. You will recruit, hire, train, and schedule staff, monitor front desk activities, and uphold company standards and policies.

You will open/close the club, manage inventory, support promotions, and coach team performance to deliver exceptional service.

Qualifications

• High School Diploma or equivalent.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service and ensure a great customer experience.
• Provide support for club and team members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet standards.
• Ensure opening/closing of the gym.
• Ensure staff are trained on marketing promotions.
• Complete onboarding in Paycom for new hires.
• Open and staff the club during all hours.

Skills

Supervisory experience

Customer service

Communication

Leadership

Basic computer proficiency

Education

High School Diploma

Job description

Planet Fitness - Baseline Fitness in Lafayette, LA is seeking a Gym Manager to oversee daily operations and ensure a positive member experience while maintaining financial performance. You will recruit, hire, train, and schedule staff, monitor front desk activities, and uphold company standards and policies.

You will open/close the club, manage inventory, support promotions, and coach team performance to deliver exceptional service.