Gym Operations Lead: Member Experience & Team Training

Planet Fitnes; Hammond (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Pet Insurance

Advancement Opportunities

Employee Appreciation

Job summary

Planet Fitnes is seeking a friendly front desk associate to help create a positive member experience. You will greet members, process sign-ups, handle check-ins, cancellations, and answer inquiries with courtesy.

You will also assist in staff training, support club operations, and help maintain a clean, welcoming gym while following company policies and promoting current promotions and services.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen actively and solve problems.
• Strong teamwork and leadership potential.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk operations and greet members.
• Answer phone calls politely and help with inquiries.
• Assist with member sign-ups, check-ins, and cancellations.
• Maintain clean and welcoming gym appearance.
• Support marketing and inventory tasks.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitnes is seeking a friendly front desk associate to help create a positive member experience. You will greet members, process sign-ups, handle check-ins, cancellations, and answer inquiries with courtesy.

You will also assist in staff training, support club operations, and help maintain a clean, welcoming gym while following company policies and promoting current promotions and services.