Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Health, Dental and Vision

Job summary

Planet Fitness - Baseline Fitness in Baton Rouge seeks a team-oriented individual to assist in gym operations and member services. You will help front desk tasks, answer member questions, and support check-ins, sign-ups, cancellations, and account updates.

You will tour potential members and assist in marketing promotion execution, ensuring a positive member experience. The role involves training staff, maintaining cleanliness, and supporting the Club Manager as needed.

Qualifications

• Customer service skills essential; ability to communicate effectively with customers and coworkers.
• Strong communication, organizational and leadership abilities required.
• Proficiency with basic computer tasks and systems.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Participate in front desk tasks: answering calls, taking information, assisting with questions.
• Help with member check-ins, sign-ups, cancellations, and updating accounts.
• Provide gym tours and meet potential members.
• Support club manager and handling marketing promotions.

Skills

Customer service

Communication

Leadership

Organization

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Baton Rouge seeks a team-oriented individual to assist in gym operations and member services. You will help front desk tasks, answer member questions, and support check-ins, sign-ups, cancellations, and account updates.

You will tour potential members and assist in marketing promotion execution, ensuring a positive member experience. The role involves training staff, maintaining cleanliness, and supporting the Club Manager as needed.