Gym Operations Lead: Elevate Member Experience & Team Coaching

Planet Fitness - Baseline Fitness; Carencro (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one co-sg

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - Baseline Fitness in Carencro, LA seeks an Assistant Club Manager to help oversee gym operations and ensure a positive member experience.

You will train staff, supervise front desk tasks, assist with member sign-ups, tours, check-ins, cancellations, and support marketing and inventory. This role requires strong customer service, communication, leadership, and problem-solving abilities, with the capacity to lift up to 50 lbs and stand/walk most shifts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to lift up to 50 lbs and stand/walk most of the shift.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Handle front desk tasks: answering calls, taking info calls, assisting with member check-ins, sign-ups, cancellations.
• Assist with marketing efforts and promotions.
• Order supplies and manage inventory.

Skills

Customer service

Communication

Leadership

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness in Carencro, LA seeks an Assistant Club Manager to help oversee gym operations and ensure a positive member experience.

You will train staff, supervise front desk tasks, assist with member sign-ups, tours, check-ins, cancellations, and support marketing and inventory. This role requires strong customer service, communication, leadership, and problem-solving abilities, with the capacity to lift up to 50 lbs and stand/walk most shifts.