Gym Operations Manager: Member Experience Champion

Crunch Fitness - Fit Fusion, LLC; Willoughby (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC in Willoughby, OH is seeking an Assistant General Manager to support a high-performance gym environment. You will work with the General Manager to oversee operations, train and supervise the MSR team, and focus on delivering an outstanding member experience in line with Crunch brand standards.

You will help recruit, train, and develop staff, monitor KPI performance, and lead by example to meet targets while ensuring excellent customer service and adherence to

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Clear communication skills, demonstrating confidence.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Assist and support to the General Manager in scheduling and labor management.
• Member service resolution with pace and empathy.
• Resolving or escalating employee issues or concerns.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered.
• Team member goal setting, development plans, and regular staff meetings.
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures.
• Involvement and supervision in all front desk and Kid’s Crunch related activities.
• Maintain clean facility and oversee that equipment is maintained.
• Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Skills

Staff management

KPI management

Team leadership

CPR/AED certification

Job description

Crunch Fitness - Fit Fusion, LLC in Willoughby, OH is seeking an Assistant General Manager to support a high-performance gym environment. You will work with the General Manager to oversee operations, train and supervise the MSR team, and focus on delivering an outstanding member experience in line with Crunch brand standards.

You will help recruit, train, and develop staff, monitor KPI performance, and lead by example to meet targets while ensuring excellent customer service and adherence to