Gym Operations Lead — Member Experience & Team Growth

Crunch Fitness - Fit Fusion, LLC; Bolingbrook (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC in Bolingbrook, Illinois, seeks an Assistant General Manager to support a high-performance gym environment. You will work alongside the General Manager to oversee operations and ensure a top-notch member experience aligned with Crunch brand standards.

Your role includes recruiting and developing a strong team while managing performance standards. The position offers competitive salary and performance-based bonus opportunities to foster your growth.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPIs.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high-performing team.
• Monitor and score staff performance to meet expected KPI standards.
• Manage team member performance standards with ongoing development and coaching.
• Lead generation and outreach efforts to impact new member sales.
• Ensure consistent compliance with all Crunch policies and service standards.

Skills

Fitness facility management

Customer service

Staff supervision

Performance management

Job description

Crunch Fitness - Fit Fusion, LLC in Bolingbrook, Illinois, seeks an Assistant General Manager to support a high-performance gym environment. You will work alongside the General Manager to oversee operations and ensure a top-notch member experience aligned with Crunch brand standards.

Your role includes recruiting and developing a strong team while managing performance standards. The position offers competitive salary and performance-based bonus opportunities to foster your growth.