Gym Operations & Member Experience Lead

Crunch Fitness - Fit Fusion, LLC; Noblesville (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to help run a high-performance gym and partner with the General Manager to oversee daily operations. The role emphasizes staff training, development, and delivering a top-notch member experience in line with Crunch brand standards.

The position requires 2 years of management experience in fitness or customer service, a CPR/AED certification, and strong communication.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Assist and support to the General Manager in the areas such as, but not limited to: scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered,
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,
• Involvement and supervision in all front desk and Kid’s Crunch related activities
• Maintain clean facility and oversee that equipment is maintained.
• Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Skills

Team management

Customer service

Job description

Crunch Fitness - Fit Fusion, LLC is seeking an Assistant General Manager to help run a high-performance gym and partner with the General Manager to oversee daily operations. The role emphasizes staff training, development, and delivering a top-notch member experience in line with Crunch brand standards.

The position requires 2 years of management experience in fitness or customer service, a CPR/AED certification, and strong communication.